Frequently Asked Questions

The clearest sign is a gap between how someone's eyes test and how they actually function day to day: reading below the level expected for their age, skipping or re-reading lines, losing their place, using a finger or ruler to track text, headaches or eye strain from reading, or avoiding reading tasks where possible, even though a standard eye test says the eyesight is fine. It's also worth a look after a concussion or brain injury if vision has felt different since, or simply if another healthcare provider has told you to come in. If any of that sounds familiar, a comprehensive assessment is the right first step.

No. You can book directly, the same as you would with any optometrist. If a GP, paediatrician, or another health professional has already referred you, bring that referral along and Dr Jen will factor it into the assessment.

There's no set age. Dr Jen sees children from their early years right through to adults, and treats whole families over time. If you're not sure whether it's the right time to bring your child in, get in touch and we can talk it through before you book.

It's worth checking. Reading difficulty, losing place, or avoiding reading tasks can come from a vision-based cause, a learning difference, or both together, and the two can look very similar from the outside. A comprehensive assessment looks specifically at whether the visual side (eye tracking, teaming, focusing, and processing) is playing a part, alongside whatever else has already been diagnosed. It's not a replacement for that diagnosis, just a check on one contributing piece that's easy to overlook.

After a concussion, stroke, or other brain injury, vision often changes in ways that don't show up on a standard eye chart: double vision, trouble reading, discomfort in busy visual environments, or a general sense that things don't feel right visually, even when eyesight itself still tests as normal. A Neuro-Optometric Assessment looks specifically at this.

Neuro-Optometric Assessment (after concussion, stroke, or brain injury) and Visual Information Processing Assessment apply to adults as much as children. Vision Therapy has no fixed age cut-off either — if you're not sure whether it's a fit for you or your child, a comprehensive assessment is the best first step.

We take the time to properly understand what's going on, for as long as your appointment needs.

It depends on the type of appointment and your own policy, so it's not something we can answer with a blanket yes or no. Contact us before you book and we'll confirm exactly what applies to your situation.

A standard eye test checks whether you can see clearly: can you read the letters on the chart. A behavioural assessment goes further. It looks at how your eyes and brain work together to track a line of text, hold focus, and process what they're seeing over time. That's what matters most for kids who see fine on a chart but still struggle with reading or schoolwork.

It depends on what the assessment finds. Some patients need glasses or contact lenses, some are recommended In-Office Vision Therapy or Myopia Management/OrthoK, and some just need reassurance that everything's working as it should. Dr Jen will walk you through what she found and what, if anything, she'd recommend next, before anything is decided.

Level 1, 161 Concord Road, North Strathfield NSW 2137. We are located within Concord Eye Care. Please let the front desk know that you are here to see Dr Jen when you arrive.